Thursday, October 18, 2007

Hey, McNab!

Matt sent me this today: A 75-year-old lady gets a little upset at the low standard of customer service from Comcast. Maybe not the best way to deal with it but I thought it was interesting that she just kinda snapped.

It reminded me of the Seinfeld episodes (The Cadillac 1 and The Cadillac 2) where Kramer makes the cable guy wait.

JERRY: Well, said he was waiting about two hours. Seemed a little put out.

KRAMER: Oh, was he? Was he? I guess the cable man doesn't like to be kept waiting.

JERRY: You don't seem too bothered by it.

KRAMER: You remember what they did to me ten years ago? "Oh, we'll be there in the morning between nine and one, OR we'll be there between two and six"! (quiet anger) And I sat there, hour after hour, without so much as a phone call. Finally, they show up, no apology, tracking mud all over my nice clean floors. (malice) Now, they want me to accommodate them. Well, looks like the shoe's on the other foot, doesn't it?

JERRY: Boy, I've never seen you like this.

KRAMER: Oh, you don't wanna get on my bad side.


Yeah, it's a good one.

A weary looking Nick, the cable guy, leans against Kramer's door. He knocks and there's no response.

NICK: (weary) Alright, I know you're in there. I know you can hear me. You win, okay? You win. I can't do it any more. What d'you want from me? Apology? Alright, I'm sorry. There, I said it, I'm sorry, I'm sorry. I see now how we made you feel when we made you sit home waiting. I dunno why we do it. (upset) I guess maybe we just kind of enjoy taking advantage of people. (reasonable) Well, that's gonna change. From now on, no more 'nine to twelve', no more 'one to five'. We're gonna have appointments. Eleven o'clock is gonna mean eleven o'clock. And, if we can't make it, we're gonna call you, tell you why. (worked up) If a doctor can do it, why can't we? (almost sobbing) Anyway, that's it.

The cable guy sighs, and begins to walk away. Kramer's door opens, and Kramer emerges. He and Nick look at each other apologetically for a few seconds. Then Kramer steps forward and they hug.

3 comments:

Katie said...

I love Seinfeld. My mom and I were just talking about the episode where George kills his fiance (by accident of course).

Anyways, the episode you are talking about is pretty funny. I just love that Kraemer gets so mad but it's not like he has anything to do all day anyways.

Jessica F. said...

I have to admit that I have never seen this episode....or hardly any...(which Steling cannot believe)But I feel like I have seen in now....love it!
My niece is extremely cute if Theo is looking for a girl yet!!!

Talai said...

I love that episode(well, I love most episodes). Don't you hate it that they are not playing it as much because they replaced it with ANOTHER celebrity news show. Ugh....

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